Pet Supply Ordering Information
Open to the Public
We accept orders from private individuals along with
kennels, pet stores, farms, and government agencies. We are happy to supply you with all of your pet supply
needs.
Payment Methods
We accept Visa, Master Card, American Express, Discover, Paypal, and
your corporate or personal check as payment. Checks must clear our
bank before any items are shipped. There will be a $25 returned
check charge for any check that does not clear our bank in addition
to any charges that your bank may charge.
Purchase Orders
We accept purchase orders from government
agencies. Purchase orders must be faxed from your purchasing department. Please
include all contact information including buyers names and phone numbers so that
we can contact you if there are any questions.
Please fax your purchase order to: 813-661-1412
Quantity Discounts:
Not only do we offer everyday low
pricing on our products, we also offer quantity discounts on large
orders of products from the same manufacturer. Several of our
manufacturers offer discounts on orders at specific spending levels
and we are glad to pass the savings on to you. To qualify for
quantity discounts your order must meet certain purchase levels,
usually over $5000. Please contact us if your order may reach this
level so that we can get you the best pricing available. Some
manufacturers offer free freight in lieu of discounts at this level
which also represents significant savings.
Damaged Shipments
Inspect all packages at time of
delivery. If your items are delivered by a freight company such as Estes,
Yellow Freight, Fedex Freight, etc., open and inspect all items for
hidden/concealed damage before releasing the driver. If the driver
will not wait for your inspection, mark all items as damaged on their
delivery receipt. Damaged merchandise that was not inspected at the time
of delivery may not be
replaced free of charge. If your items were delivered by UPS or Fedex and
left without signature, please inspect immediately and contact us if there
is any damage. Items delivered without signature cannot be reported as
damaged after 2 business days of merchandise receipt. We reserve the
right to repair or replace damaged products at our discretion.
Returns:
All items
carry a 30-day money-back guarantee. If you would like to return an
item please email
returns@1stqualitypetsupplies.com
to get an RA# (Return Authorization Number). Returns will not be
accepted without a return authorization number. Returns without
prior authorization will be returned to the customer at the
customers expense. When
requesting authorization to make returns please include billing
invoice number. Materials being returned must be in new
condition and unused. PLEASE DO NOT
SHIP ANY RETURNS TO OUR BRANDON FLORIDA ADDRESS - THEY WILL BE
REFUSED.
When you receive your RA# email from us, it will include the proper
address to send the return. You will be required to email us a
tracking number when you send your return so that we can track its
progress to the warehouse. When your return is received your account will
be credited the purchase price less a 20% restocking fee.
Please Note: Inbound and Outbound Shipping
charges are not refundable or reimbursable under any circumstance, if your item was delivered using our
free shipping promotion, you will be refunded less the actual
shipping charges to your location. You are responsible for the
shipping charges to return items to our warehouses. The items returned should
be insured since you are responsible for all materials invoiced.
All
sales to resellers are final and none returnable unless damaged.
Cancellations:
Orders can be cancelled before they are shipped with no
penalty. Cancellations must be made by speaking directly with one of
our customer service representatives. Emailed cancellations or
messages left on our voice mail system cannot be guaranteed. Once an
item has shipped it cannot be cancelled and will be handled as a
return.
Backorders
Our warehouse stocks over 30,000 items at high levels, but there
are times when we may run out of an item. Most back ordered items
are refilled within two weeks. We attempt to fill backorders as quickly as possible but
occasionally some items are unavailable. In order to help our customers keep
track of your orders and to ensure you receive supplies in a timely fashion, we
cancel backorders not filled within 30 days of shipment. All cumulative
backorders under $25.00 will be cancelled. If you order a backordered item using
the standard shipping method, we will contact you via email of the
back order and process your order in order to fulfill as soon as
possible. If you chose an expedited or rush shipping method, we will
contact you and hold your order until we hear from you concerning
the backorder.
Order
Processing
Most orders are processed on the same day that they are received. If
the order is received on a weekend or holiday, it will be processed
the next business day. Credit cards are charged at the time of order
processing which is usually before the item has actually shipped
from our warehouse.
Pet
Supplies Shipping
Information
Shipping charges to Continental U.S. destinations:
Due to the various locations of our warehouses all over
the US. shipping charges calculated on this website are only an
estimate. If the website shipping estimation
is different from the actual shipping charges, you will be contacted
for your approval before your order is processed or shipped. A
shipping quote will be supplied for items that need to be shipped
via freight truck, you will be contact with the quote as soon as it
is available. Large orders where the total weight of the items
exceed 150 lbs. usually ship via Freight Truck for less than UPS
charges. If you are ordering large or heavy items please choose the
Freight Truck shipping method for a more accurate shipping estimate.
International Orders:
Due to the sizes of most of our products, we currently do not ship
outside of the continental US.
Shipping Times and time in transit:
Orders are usually processed within 1 business day of receipt.
Shipping time depend mostly on the products ordered, time of
the year and delivery distance from the warehouse. Shipping
time and time in transit are two separate things. Shipping
time is the time it takes from order approval and processing
until your item is ready to be put on a truck at our warehouse to be
shipped to you. The time in transit is the time that
it takes UPS or whichever carrier is delivering the items to pick it
up from our warehouse and deliver it to your location.
- Standard Shipping: - In-stock
items typically deliver within one to two weeks from order date.
Transit Time
Map -
This is the
estimated transit time in business days once the product leaves our
warehouse, this does not include processing time which is typically
2 to 3 business days.
Damaged Shipments
Inspect all packages at time of
delivery. If your items are delivered by a freight company such as Estes,
Yellow Freight, Fedex Freight, etc., open and inspect all items for
hidden/concealed damage before releasing the driver. If the driver
will not wait for your inspection, mark all items as damaged on their
delivery receipt. Damaged merchandise that was not inspected at the time
of delivery may not be
replaced free of charge. If your items were delivered by UPS or Fedex and
left without signature, please inspect immediately and contact us if there
is any damage. Items delivered without signature cannot be reported as
damaged after 2 business days of merchandise receipt. We reserve the
right to repair or replace damaged products at our discretion.
Freight Truck Shipments
A lot of the products that we sell
are too large for UPS or Fedex Ground to handle. Items such as
dog kennels, large bags of feed or fertilizer, or items and orders that weigh over 150 pounds all have
to ship via freight truck. These items must ship via a freight
company such as Estes, Yellow Freight, Fedex Freight (formally RPS)
among others.
Here is some important information about
Freight Truck Shipments to residential addresses:
- Phone number is essential as the
freight companies usually call before residential deliveries to
assure someone is home to accept delivery
- Lift Gate and Inside Delivery
Service: When you are given a freight quote, it does not
include lift gate service or inside delivery service.
Delivery is made to the end of the truck, the receiver is
responsible for taking the products from the end of the truck.
Lift Gate service is needed if the item is too heavy for the
driver to get off the truck alone, lift gate service can be
arranged for a fee. However, if you are willing and able to help
the driver to get the product off the truck, there should not be a
need for Lift Gate Services. Inside delivery is also not included
in the freight quote, if you need inside delivery please let us
know. Inside delivery is to the first floor only. Please let us
know if this is the case when you are placing the order.
- Problem Delivery Areas: There are
some places that freight trucks cannot deliver to, for example, if
the delivery is in a "No Truck Zone", or if there are low hanging
wires or cables crossing the road, or it is a narrow street, etc.,
a freight truck cannot deliver. Ask yourself if a semi truck and
trailer can drive on your street. (Just because UPS can deliver
there, does not mean a semi-truck can deliver there). If the
freight company cannot deliver to your address, they will want to
deliver to a different location such as a business or warehouse
location or have the customer pick up the merchandise at their
local terminal.
About our Yahoo!
Store Secure Ordering System
1st Quality Pet Supplies and Yahoo! Shopping uses secure
servers to protect your personal information, including your name,
address, and credit card information. We use the Stronghold secure
server, currently the second-best selling secure server software
and, in our opinion, the best product technically. It supports
industry-standard 128-bit SSL encryption.
When you enter your credit card number into the order form, it is
transmitted across the Internet in an encrypted (scrambled) form and
not decoded until we receive it. For added security, we also encrypt
the credit card number when it is stored on disk .
Shopping online is considered fairly low-risk. According to CNN,
"The prevalent opinion... is that online credit card use is actually
no riskier for consumers than traditional 'low-tech' transactions."
You should feel as safe as you would using a credit card in a store
or restaurant, if not more so.
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